FAQ — Frequently Asked Questions
Find quick answers to common questions. For any other needs, please contact us directly.
Are the products available immediately?
Yes, but not all of them. Many of our items are available for immediate delivery thanks to over 4,000 m² of warehouse and exhibition areas. We also guarantee fast delivery times for special products, thanks to our collaboration with numerous reliable suppliers.
Do you ship?
Yes, we ship throughout Europe and to some countries worldwide. You can also request delivery directly to your job site (Italy). Times and costs vary depending on the destination and type of order.
Do you offer bulk discounts?
Yes, we offer custom discounts based on purchase volume. Contact us for a tailored offer.
Is it possible to request a quote?
Yes, we provide free, no-obligation quotes, even for special products or customized solutions.
Do you offer technical support?
Yes. Our team is available to advise you on choosing the most suitable equipment for your construction site or project.
Do you also provide after-sales support?
Yes. We also support the customer in the post-sales phase: if necessary, we can suggest qualified professionals for the design, assembly or installation of the equipment.
Can you order specific products on request?
Yes. Thanks to our network of selected suppliers, we can order special products quickly, even if they are not in stock.
Do you collaborate with purchasing departments of companies or industries?
Absolutely. We offer comprehensive support to the purchasing departments of construction companies, industries, and public and private entities, for both ongoing supplies and specific needs.
Is it possible to pick up the products on site?
Yes, you can pick up your purchases at our headquarters in Calderara di Reno (Bologna). We recommend contacting us to check availability and opening hours.
Are the products covered by a warranty?
Yes, all our products are covered by warranty in accordance with current regulations. We also offer technical assistance and support in managing any issues.
Do you offer a rental service?
Yes. At our Calderara di Reno location, we offer a complete fleet of machines for short-term and long-term rental to companies, artisans, and professionals. All equipment and structures undergo periodic technical checks, cleaning, and maintenance to ensure immediate operability and full compliance with current safety regulations. Consult the Rental page for the complete list and regulations.
Can I request customizations?
Yes. We customize professional clothing (embroidery, screen printing, patches, DTG printing), civil and road signs, prefabricated monoblocks and containers, custom-made scaffolding and platforms, prefabricated houses and dog kennels. Contact us for details.
Che orari avete?
Siamo aperti dal lunedì al venerdì, 7:30-12:30 e 14:00-18:00. Sabato e domenica siamo chiusi.
Chi è AMES Srl?
AMES Srl è, da oltre 40 anni (dal 1978), un fornitore di fiducia per professionisti dell'edilizia e dell'industria, con punto vendita fisico e showroom a Calderara di Reno (BO). Scopri di più nella pagina Chi siamo.
Cosa vendete esattamente?
Attrezzature professionali per utensili, saldatura e aria compressa, energia e pompe, sollevamento, edilizia, sicurezza e DPI, giardinaggio — oltre a noleggio, personalizzazioni e assistenza tecnica.
A chi vi rivolgete, solo aziende o anche privati?
Ci rivolgiamo principalmente a professionisti, imprese edili, industria, artigiani e manutentori, con condizioni dedicate B2B — ma serviamo volentieri anche privati con esigenze professionali.
Qual è la vostra politica di reso?
Puoi restituire un prodotto entro 14 giorni dalla consegna. Su tutti i prodotti si applica inoltre la garanzia legale di conformità di 24 mesi.
Dove si trova la vostra sede?
Via Persicetana 16/2, Calderara di Reno (BO). Il nostro showroom è aperto al pubblico negli orari di lavoro. Consulta i recapiti e la mappa.
Quali metodi di pagamento accettate?
Accettiamo carta di credito (Visa, MasterCard, Amex), bonifico bancario, contrassegno e, per i clienti business, finanziamento dilazionato.
Come trattate i miei dati personali?
Trattiamo i tuoi dati nel rispetto del GDPR. Consulta l'informativa completa nella nostra pagina Privacy.
Vendete alla Pubblica Amministrazione?
Sì. Siamo iscritti al portale CONSIP — Acquisti in rete PA (acquistinretepa.it), il mercato elettronico della Pubblica Amministrazione, e per gli enti della Regione Emilia-Romagna anche alla piattaforma SATER di Intercent-ER (intercenter.regione.emilia-romagna.it).
Gli enti possono procedere con ordine diretto, trattativa diretta o richiesta di offerta. Emettiamo fattura elettronica con split payment. Per una trattativa o un preventivo su capitolato scrivi a info@amessrl.com indicando il CIG.
Write to us, call us, or visit us in Calderara di Reno (BO). Our team responds within 24 business hours — no call centers, no tickets: you always speak with a contact person who understands your operational reality.
A.M.E.S. Srl — Since 1978
Via Persicetana 16/2, 40012 Calderara di Reno (BO), Italy
Mon-Fri 7:30 AM-12:30 PM / 2:00 PM-6:00 PM · Saturday and Sunday closed
Open in Google MapsApproved supplier for the Italian public sector
Municipalities, schools, health authorities, consortia and state-owned companies can buy our equipment through the public e-procurement platforms, under the procedures of the Italian public contracts code.
For a direct negotiation, an RfQ or a quotation against tender specifications write to info@amessrl.com quoting the CIG code and the items required. We issue electronic invoices with split payment.